FREQUENTLY ASKED QUESTIONS

Wondering if you can bring your furry friend along, or what time you can check-in? Get the details on our hotel below,
and give us a call at 208.726.8010 if you don’t see the information you’re looking for here.

Policies

• What is the guestroom cancellation policy?

  • Cancellations made at least 14 days before arrival will receive a full refund of the first night plus
    tax deposit.
  • Cancellations made within 14 days of arrival will not be granted a refund for the first night plus tax
    deposit.

• What is included in the Amenity/Resort Fee?

  All guests pay a $35/night nightly inn fee* which, includes:

  • Signature breakfast
  • Valet
  • Keepsake Water Bottles
  • Wireless Internet access
  • On-demand shuttle service throughout Sun Valley and Ketchum including Bald and Dollar Mountains
  • Ski storage and heated boot storage
  • Trail Mix and Chocolates at Check-Out
  • All-day Coffee Station
  • YMCA Day Passes
  • Tesla Connector, up to 80A

• Do you require a deposit to hold my reservation?

  • Yes, first night plus tax will be charged at time of booking.
  • Remaining balance (if staying more than one night) will be charged 14 days before arrival unless
    otherwise noted. Once final payment is processed, it is non-refundable.
  • If staying during the holiday season (December 20 to January 3), full reservation value will be charged
    at time of booking.
  • Upon check-in, an authorization will be placed on your credit card for an additional $50 per night in
    anticipated incidental charges.

• What is your pet fee?

  There is a $50 per two dogs per night fee. Our pet fee maxes out at $250 per stay.

General and Reservations

• Is there a minimum age requirement to check-in?
  Yes, guests must be 21 years of age or older to check-in.

• What time is check-in and check-out?
  Check-in time is 3:00pm and check-out time is 11:00am

• What are the options for parking?
  We offer self-parking and complimentary valet.

• Do you offer extra beds or cribs?
  Rollaway beds are available at an additional charge of $25 per night. Please contact us ahead of time to ensure your room can accommodate a rollaway bed
  and make a reservation as there are a limited number of these available. Pack ‘n Plays are available for children free
  of charge.

• Do you offer early check-in or late check-out?
  Early check-in and late check-out are based on availability. Please make arrangements for early arrival or late
  check-out in advance. If we are unable to accommodate your request, your luggage can be stored for you.

• What are the taxes and fees on my reservation?
  $35 and 11% tax.

• Is smoking allowed on property?
  Our Ketchum, Idaho hotel is a non-smoking facility including outdoor room balconies.

• Can I store my bags before I check-in or after I check-out?
  Yes, the front desk will hold them for you until you’re ready.

• Can I have a package sent there before my arrival?
  Yes. For UPS and FedEx package please mail to 960 N Main St., Ketchum ID 83340.
  For USPS please mail to PO Box 1327, Ketchum ID 83340.

• Does the hotel have ADA accessible rooms?
  Yes, we have one room type available. Please review our accessible room type and
  hotel features.

• Do you sell gift certificates?
  Yes, we do! To purchase a gift certificate, please call 1.800.526.8010 to purchase your gift certificates.

• What is your loyalty program?
  Knob Hill Inn is a partner of Stash Hotel Rewards, the independent traveler’s rewards program, where you can earn and
  redeem points for free stays at one-of-a-kind, top-rated independent hotels in the U.S., Mexico, and the Caribbean.
  Membership is easy, flexible, and (best of all) free. Learn more about Stash Hotel
  Rewards.

• How far is the hotel from the airport?
  It is a 25-minute scenic drive from the airport to Knob Hill Inn. We offer a shuttle service to and from the Sun Valley
  Airport for a fee of $60 per trip. Call us at 1.800.526.8010 to schedule a pick-up or drop-off.Shuttle reservations will be scheduled no later than 48 hours in advance of arrival/departure to or from SUN. Guests
  shall provide flight information as well as how many people in their party. If any changes are made to their itinerary,
  they will need to contact Knob Hill front desk at least 48 hours before their scheduled shuttle time.

• I have questions about my bill. Who do I call?
  Please contact our front office team at info@knobhillinn.com.

• What are your current safety and health guidelines for hotel?
  The wellbeing of our team members and guests is of paramount importance for us here at Knob Hill Inn. Please review our
  health precautions to learn more.

Amenities

• Do you offer room service? What are the hours?

  The Grill provides in-room dining from 5:30pm to 9:00pm. Please call extension “351” to place your order.
  A snack menu featuring small bites and treats is available daily to any time. Please dial “0” to place your order with guest reception.

• Do you offer breakfast? What are the hours?

  Our signature breakfast is served daily in the Fireplace Room. Guests are welcome to dine with us from 7:30am to 10:00am. Please call our reception if you prefer to enjoy breakfast in bed, and we will be happy to bring up to your room.

• Do you have a fitness center?

  We do not have an onsite fitness center; however, we can provide complimentary day passes to the YMCA will give you access to their indoor and outdoor saline pools and oversized hot tub, full fitness class schedule, cardio and weight training gym, squash court, sauna, eucalyptus steam room, locker room amenities, access to tennis courts (additional court usage fee applies), and member discounts on all spa and personal services. Our team will be happy to take care of these arrangements to make your Sun Valley experience even more relaxing and rejuvenating.

• How much do you charge for high speed/Wi-Fi internet access?

  Wireless Internet access cost is included in our $35/night nightly inn fee.

• I want flowers, chocolates, champagne, gifts sent to the guestroom, how can I do this?

  Yes, our guest reception is happy to help! Please call 800.526.8010.

• Is there an airport shuttle service?

  Yes, we offer a shuttle service to and from the Sun Valley Airport for a fee of $60 per trip. Call us at 1.800.526.8010 to schedule a pick-up or drop-off.

  Shuttle reservations will be scheduled no later than 48 hours in advance of arrival/departure to or from SUN. Guests shall provide flight information as well as how many people in their party. If any changes are made to their itinerary, they will need to contact Knob Hill front desk at least 24 hours before their scheduled shuttle time.

• Do you have a pool? If so, what are the hours?

  Yes, the pool, hot tub and sauna are available during the hours of 7:00am – 11:00pm.

• Is there a courtesy shuttle service?

  Knob Hill Inn is happy to provide complimentary on-demand shuttle service to Ketchum and Sun Valley locations from 7am to 11pm. The Mountain Rides town bus provides free scheduled transportation around the Ketchum and Sun Valley area. The bus stops in front of the Inn on Highway 75 (Main Street). Bus schedule is located at guest reception.

Pets

• Are pets allowed? Are there restrictions for weight, height, or types?

  Dog-friendly rooms are limited and, therefore subject to availability. Advance reservations are required. Guests traveling with their dog must call 800.526.8010 prior to booking to verify availability of a dog-friendly room to avoid the risk of not being able to check-in with your dog and/or incurring any associated cancellation penalties. Please note that there is a $50 per two dogs per night fee, a two dog maximum per room. Knob Hill Inn’s Pet Policy Agreement must be signed upon check in.

• Do you have pet free rooms for those with allergies?

  Yes, please contact the property directly to ensure you are placed in a dog-free room.

Meetings & Events

• Do you host meetings and events? If so, how can I book?

  Yes. We have event spaces that can accommodate 14 to 150 guests, and our stunning mountain setting is perfect for any special occasion. Request a proposal today for more information.

• Do you offer special group rates?

  Yes, please email us at khi@knobhillinn.com to reserve your group block today!

• How can I book a wedding?

  We would be honored to host your special day, and our experienced and dedicated team can tailor your experience to deliver the day you’ve always imagined. Please review our Sun Valley Weddings & Events page for more information.

While you’re here

• Do you offer laundry or dry cleaning?

  No, however there are laundry services in Ketchum that guests can utilize if needed.

• Where can we get ice?

  Ice is available upon request. Please contact guest reception.

Things to Do

• What are the top area attractions near the hotel?

  We have put together a list of summer recreations and winter recreations to help you discover the local charm of Sun Valley, Idaho. You can also check out our amazing and fun-filled annual events.

• What shopping, restaurants, and breweries are nearby the hotel?

  Our team has put together a list of their favorite local spots. For additional recommendations, please stop by the front desk, and one of our team members will be happy to assist you.